Inbill: full billing solution for customer service

Objective

Build a seamless integration of payment gateways (Stripe and PayPal) with popular helpdesks (such as Zendesk, Intercom).

Solution

We built a backend that uses payment gateways’ API to retrieve and manage user subscriptions from the frontend app embedded in the helpdesk interface.

Upon receiving tickets, a support team member instantly sees the entire billing history of the user in question, queried by identifying information (like email). After that the support agent can:

• Review billing history to find a payment;
• Issue a refund or cancel a subscription;
• Make a new charge on credit card on file or start a new subscription;
• Collaborate with other support agents on any billing issue.

Challenges

• Payment gateways have unique implementations of subscriptions, charges and refunds. Each payment gateway is a separate integration with unique challenges;
• Search speed requirements warranted using Amazon ElasticSearch to service cloud search data.

Technology

Platform: Meteor
Database: MongoDB
Payment integration: Stripe, PayPal, Zuora